At PixelMongers LLC, we strive to provide exceptional web services to our clients. We understand that circumstances may change, and you may need to request a refund for prepaid services. Please review our refund policy below for details on our refund process:
- Refund Eligibility:
a. Annual Maintenance Plans: If you have purchased an annual maintenance plan and wish to request a refund, you may be eligible for a pro-rated refund based on the unused portion of your plan.
b. Prepaid Retainers: For prepaid retainers, we offer a pro-rated refund for any unused time within the year of purchase. - Refund Request Procedure:
To request a refund, please follow these steps:
a. Contact our customer support team by submitting a Support Ticket and provide them with your account details and the reason for your refund request.
b. Our team will review your request and assess your eligibility for a refund based on the terms mentioned in this policy.
c. If eligible, we will calculate the pro-rated amount for the unused portion of your services and confirm the refund amount with you. - Refund Processing:
a. Refunds will be processed within 7-14 business days after approval.
b. Refunds will be issued using the same payment method used for the original purchase. If this is not possible, alternative arrangements will be made with the customer. - Non-Refundable Items:
a. Any fees related to setup, customization, direct expenses (i.e. plugin licenses) or one-time services are non-refundable. - Changes to Your Services:
a. If you choose to make changes to your services (e.g., upgrade or downgrade) after the purchase, the refund amount will be adjusted accordingly. - Dispute Resolution:
a. In case of any disputes or concerns regarding your refund request, please contact our customer support team for resolution. - Policy Updates:
a. PixelMongers LLC reserves the right to update this refund policy at any time. Please review this policy periodically for any changes. By using our web services, you agree to abide by this refund policy.
If you have any questions or need further clarification, please don’t hesitate to contact our customer support team. Thank you for choosing PixelMongers LLC for your web services.