Submit a Ticket
Before Submitting a Ticket
Why is submitting a new ticket better than replying to an old message thread?
Our service desk will always show new tickets at the top, which makes it easier for us to see your request and get back to you sooner. Replying to an old ticket can sometimes result in your reply getting buried and going unnoticed.
What should you include in your ticket?
Ticket descriptions should be as specific as possible. When appropriate, it always helps to include a link and/or a screenshot of what exactly you’re referencing.
How do I take a screenshot to submit with my ticket?
Windows:
Quick tip: By default, Windows will store your screenshots under Pictures>Screenshots. You can sort by date here to make it easier to find your most recent screenshot.
Mac:
If needed, a photo taken from your phone always works too.
What is your response time for tickets?
We usually respond within 24 hours during the business week. Urgent requests after hours or on the weekends should 1) Submit a ticket and 2) text (405) 459-7496.
Do you have a refund policy?
Yes! It is only applicable to prepaid maintenance plans and retainers – Refund Policy.