Description
The PXM Business Premium Plan is our most comprehensive website maintenance plan, designed for clients who need consistent support, plugin license coverage, and technical assistance throughout the year.
By purchasing this maintenance plan, you acknowledge and agree to the terms outlined in our SLA.
View Maintenance Service Level Agreement
This plan includes all services in the Maintenance Essentials Plus plan, excluding optional hosting. See that page for update, security, backup, and license details.
Business Premium Additions
Monthly Support Time
• Up to 3 hours/month for content edits, technical support, or site improvements
• Includes form updates, landing page additions, navigation changes, or adjusting existing content structures
• PXM may also identify and recommend changes to improve site functionality or performance throughout the year
Premium Plugin License Coverage
• Plugin renewals included for many premium tools used in PXM-built sites
• Eliminates the need for clients to purchase individual licenses for covered software
Email & Domain Configuration Support
• Assistance with Office 365 or Google Workspace API project setup to enable domain-based email from the website
• DNS configuration support for SPF, DKIM, and DMARC records
• Troubleshooting site-related email delivery issues
Server-Level Assistance
• Guidance and support for hosting or database-related configurations (e.g., MySQL/PHP version changes), subject to hosting provider access
• CDN configuration and performance optimization (e.g., Cloudflare setup)
• Support for migrating the website between hosting environments
Performance Optimization
• Load speed testing
• Image, script, and database optimization
• Troubleshooting plugin performance issues
Emergency Support
• Site restoration after compromise or user error
• Staging environment setup for major testing and updates subject to hosting provider access
Third-Party Integration Support
• Setup for SEO/SEM tracking pixels
• Social media feed or sharing integration
• Payment gateway troubleshooting (Stripe, PayPal, Square, etc.)
Government Websites (State of Oklahoma Clients)
State agency websites are maintained under an automated security model, per state cybersecurity direction. Security fixes are often bundled into routine plugin releases, so all updates are applied as soon as they are released, without advance testing, to avoid delaying patches.
Included in the plan fee
• Automatic installation of all WordPress core, plugin, and theme updates, including major versions, through the hosting provider’s Installatron (or WordPress auto-updates where PXM has no hosting access), with a backup created before each update
• PXM’s standard ATO documentation, Certificate of Insurance, and W-9 on request
Also note for state clients
• Routine updates are applied automatically without advance testing. Staging and testing may be available for major changes or troubleshooting where server access allows.
• Fixing compatibility issues caused by automatic updates uses included support hours
• Time beyond your available annual balance is billed at the applicable SW0135 rate and must be covered by the agency’s purchase order
• When a single purchase order covers multiple websites, included support hours may be pooled across those sites
All other terms are the same as for any maintenance plan, including the Essentials Plus services this plan incorporates. Non-government clients may request the same automated update model.
Exclusions (Not Covered Under This Plan)
To protect the scope of this plan, the following items are not included but can be quoted separately:
• New full website designs or redesign projects
• Custom plugin or theme development
• Ongoing SEO/content strategy or keyword tracking services
• Copywriting or blog content creation
• WCAG or ADA accessibility audits and remediation work
• New third-party integrations not currently supported by the site
• Support for third-party services not directly related to the site’s CMS or hosting
• More than 3 hours/month of support (additional time may be billed at PXM’s current standard hourly rate or the applicable SW0135 rate for state agencies)
