Description
The PXM Business Premium Plan is our most comprehensive website maintenance plan, designed for clients who need consistent support, plugin license coverage, and technical assistance throughout the year.
By purchasing this maintenance plan, you acknowledge and agree to the terms outlined in our SLA.
View Maintenance Service Level Agreement
This plan includes everything in the Essentials Plus Plan (excluding hosting), plus additional high-touch services listed below.
Essentials Plus Features (Included)
WordPress Core & Plugin Updates
• Regular updates to WordPress core, plugins, and themes
• Troubleshooting for update-related errors or plugin conflicts
Security Monitoring
• Continuous malware scanning
• Threat monitoring and remediation assistance
• Configuration of alerts to notify PXM if issues arise
Security & Login Protection
• Installation and configuration of WordPress security tools such as Solid Security Pro, Wordfence, Sucuri, and Limit Login Attempts Reloaded
• Support for enabling and enforcing two-factor authentication (2FA) for site administrators
• Brute-force protection, login lockouts, and monitoring of suspicious activity
• Two-factor authentication and active security plugin configuration are required to meet current best practices for cybersecurity insurance and compliance
Backups
• Scheduled offsite backups (files + database)
• Backup destination set to client-controlled account (Dropbox, etc.)
• Support for restoration if data loss occurs
Uptime Monitoring
• Automated uptime tracking
• Alerts and response if site goes offline
Basic Technical Support
• Troubleshooting plugin or theme errors
• Google Analytics/GA4 or tracking pixel setup
• Form/email delivery troubleshooting
• Basic WCAG configuration support (if plugins are used)
Plugin License Management
• Shared agency licenses for standard plugins used in PXM-built sites, such as Beaver Builder, BB Themer, Elementor, Gravity Forms, UABB/UAE, Smush Pro, Smart Slider, Font Awesome, etc.
• Tracking and renewal assistance for client-specific or third-party licenses
• When plugins are no longer supported or maintained, PXM will recommend alternatives and migrate existing functionality to a comparable replacement where feasible
Business Premium Additions
Monthly Support Time
• Up to 3 hours/month for content edits, technical support, or site improvements
• Includes form updates, landing page additions, navigation changes, or adjusting existing content structures
• PXM may also identify and recommend changes to improve site functionality or performance throughout the year
Premium Plugin License Coverage
• Plugin renewals included for many premium tools used in PXM-built sites
• Eliminates the need for clients to purchase individual licenses for covered software
Email & Domain Configuration Support
• Assistance with Office 365 or Google Workspace API project setup to enable domain-based email from the website
• DNS configuration support for SPF, DKIM, and DMARC records
• Troubleshooting site-related email delivery issues
Server-Level Assistance
• Guidance and support for hosting or database-related configurations (e.g., MySQL/PHP version changes), subject to hosting provider access
• CDN configuration and performance optimization (e.g., Cloudflare setup)
• Support for migrating the website between hosting environments
Performance Optimization
• Load speed testing
• Image, script, and database optimization
• Troubleshooting plugin performance issues
Emergency Support
• Site restoration after compromise or user error
• Staging environment setup for major testing and updates
Third-Party Integration Support
• Setup for SEO/SEM tracking pixels
• Social media feed or sharing integration
• Payment gateway troubleshooting (Stripe, PayPal, Square, etc.)
Exclusions (Not Covered Under This Plan)
To protect the scope of this plan, the following items are not included but can be quoted separately:
• New full website designs or redesign projects
• Custom plugin or theme development
• Ongoing SEO/content strategy or keyword tracking services
• Copywriting or blog content creation
• WCAG or ADA accessibility audits and remediation work
• New third-party integrations not currently supported by the site
• Support for third-party services not directly related to the site’s CMS or hosting
• More than 3 hours/month of support (additional time billed at standard hourly rate)
